Legal
Returns.
Every piece we sell is unique. If you have questions about condition, measurements, or authenticity, ask before ordering. We answer in detail.
back to the archiveYour right
Under EU law (Code de la consommation, art. L221-18), you have a right to withdraw from any purchase within 14 days of receiving the item, without giving a reason.
How to return
Email hello@copgrail.com with your order number. We will confirm receipt and provide return instructions.
Items must be returned in the exact condition they were sent, including original packaging. We inspect every return on arrival.
Costs and refunds
Return shipping and any applicable customs charges are at the buyer's expense, unless the item was materially misrepresented in the listing.
Refunds are issued within 14 days of receiving the return, to the same payment method used at checkout.
Model form
If you would rather use the official model withdrawal form, copy the text below and send it to us, or open it as a pre-filled email.
To Copgrail, hello@copgrail.com: I hereby give notice that I withdraw from my contract of sale of the following good: [piece], ordered on [date] / received on [date]. Name of consumer: Address of consumer: Date: